Deutsches Haus Hotel- und Gaststätten-Betriebs-GmbH
(hereinafter referred to as the Hotel)
Effective Date: 01.04.2018
§ 1
A contract is established between the customer and the Hotel once the Hotel confirms and thereby accepts the booking of rooms, conference facilities, or other service units—regardless of whether the confirmation is verbal or in writing. A reservation is considered a booking. The contract is established in the form in which it is confirmed. A written confirmation is always required, and its content is deemed agreed upon without the possibility of unilateral cancellation of the resulting contract. The identity of our contractual partner is determined by the designation in the confirmation letter. If the representation details in the confirmation are incorrect, this must be communicated immediately in writing. We also recommend taking out travel cancellation insurance.
§ 2
Pre-reservations, contingents, and optional reservations are binding for both parties. Final dates must be agreed upon by the expiration date at the latest. If this does not happen, the pre-reservations, contingents, and options will expire.
§ 3
Hotel rooms and the guesthouse are available from 2:00 p.m. on the day of arrival (or as agreed) until 10:00 a.m. on the day of departure (or as agreed). Unless a later arrival time has been expressly agreed, the Hotel reserves the right to reassign the rooms after 6:00 p.m.
§ 4
Conference and other event rooms are available to the organizer at the agreed times. If the rooms are needed for a longer period, the Hotel must be informed in a timely and prompt manner.
§ 5
The Hotel will make every effort to provide the reserved event rooms and hotel rooms. Should this not be possible, the Hotel reserves the right to make short-term changes without entitling the customer to claim damages.
§ 6
Cancellations must be made in writing. Since rebookings and cancellations also incur significant costs for the Hotel, the following applies: 100% of the agreed service price for cancellations within 3 days (unless otherwise agreed in the booking confirmation). The amount is due upon notification of the cancellation. This regulation applies to bookings of both single and double rooms, as well as conferences and other events of any kind. The Hotel will, as a rule, attempt to reassign unused reservations. If successful, no costs will be incurred by the customer. If not successful, the above cancellation policy applies.
§ 7
Group bookings are defined as reservations of 5 or more rooms (single and/or double). Cancellations and rebookings must be made in writing. A free cancellation is possible up to 56 days (2 months) before arrival and must be submitted in writing. After this period, the following applies: For cancellations less than 56 days (2 months) before arrival: 80% of the agreed price for bed and breakfast, 70% for half board, and 60% for full board (unless otherwise agreed in the booking confirmation). Depending on the extent of the changes, rebookings may result in price adjustments. There is no entitlement to the originally agreed price. The amount is due upon cancellation. The Hotel will attempt to reassign unused reservations. If this is not successful, the above cancellation policy applies.
§ 8
If the number of participants at an event changes, this can be adjusted free of charge up to 2 days in advance. For special menus, the deadline for rebooking is 7 days in advance.
§ 9
The customer is liable as the organizer for the payment of any services used by participants and for damage to the Hotel’s furnishings.
§ 10
Our Hotels are non-smoking hotels. Smoking is prohibited in both public areas and guest rooms. Smoking is only allowed in designated areas. In the event of non-compliance, the Hotel has the right to charge the guest for the additional cleaning costs and any potential loss of revenue resulting from the inability to rent out the room. This compensation amount is based on the actual costs incurred and may be higher or lower depending on whether the Hotel can demonstrate a greater loss or the guest can demonstrate a lesser one.
§ 11
Misuse of emergency call systems is a criminal offense! Negligent or intentional false alarms will result in significant criminal and civil consequences. In the event of deliberate or negligent triggering of the Hotel’s alarm systems (fire alarm system, etc.), the guest or their legal guardian is fully liable, at minimum for the actual costs incurred. Deliberate damage to fire safety equipment components, such as deactivating smoke detectors in rooms, is registered and logged by the fire alarm system. Repair costs will be charged to the responsible party.
§ 12
Bringing pets requires prior approval from the Hotel. Guests must inform the Hotel in advance if they wish to bring one or more pets. If permitted, it is under the condition that the pets are always under the guest’s supervision, free of diseases, and pose no threat to other guests or hotel staff. Pets are not allowed in the breakfast area or event rooms. Exceptions are guide dogs, hearing dogs, and other comparable service animals, which are allowed at all times and free of charge.
§ 13
Invoices are payable upon receipt without deduction.
§ 14
If the customer refers to a fixed or special price agreement that differs from the Hotel’s standard price list, the burden of proof lies with them. If there is a period of more than 6 months between reservation and event, the price valid at the time of the event applies.
§ 15
The Hotel strives to promptly resolve technical issues. Price reductions due to such issues are not possible. The Hotel is liable for loss or damage to items brought in according to legal provisions. Liability for guests’ vehicles of any kind—regardless of the legal grounds—is excluded to the extent permitted. Damages and extreme soiling of hotel property may be charged separately. The Hotel bears the burden of proof in such cases.
§ 16
All agreements between the customer and the Hotel must be in writing or confirmed in writing. Verbal side agreements are not binding.
§ 17
Place of performance is Munster, and the place of jurisdiction is Soltau. German law applies. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
